Air keeper restaurant training program online. What does R-keeper look like? How to use R-keeper, instruction? Advantages of restaurant and cafe automation system

Price and user service

Installation of software, cash modules and terminals takes 3-4 days. The kit includes a training video course, as well as a free demo version of the program. Pay license and services customers can in installments, within one to two months. Sellers provide technical support to customers 24 hours a day, the first month of service is free.

The cost of the software depends on the configuration. A "seasonal" kit, designed specifically for control, financial and warehouse accounting on-line in small establishments, costs about 77,000 rubles.

A package for a cafe with 200 seats, including one station for waiters and one workplace for a manager/accountant, will cost the entrepreneur about 128,000 rubles.

The price of a modular package for large restaurants with 4-5 halls, including two waiter stations and one workplace for an accountant, is 180,000 rubles.

Reviews of catering workers

Entrepreneurs who have already installed the R-keeper system in their establishments say:

Anna:

“At first, when my cafe just opened, we did all the calculations in Excel. It took too much time, and I thought about how I could speed up and simplify both my work and the work of my employees. I used both Self-Assembly and Traktir, and then I found out about R-keeper and settled on it. The program has a very user-friendly interface, many special functions, handy little things, thanks to which we save a lot of time.”

“I installed the program very quickly. Help, if any questions arise, in the technical support service at any time you can get. My accountants, waiters and bartenders liked R-keeper very much! The system works without failures and "jambs". It is very convenient for me to work with readers and a printer. I recommend to everyone!"

“I can only praise the R-keeper program. The software takes into account all the requirements of users, with this makes it very easy to use. My employees were able to master the system in just an hour! The technical support service employs competent specialists who are always ready to help. The program was installed very quickly, it has been working without failures for a year. The system is reliable, proven, I advise all restaurateurs.”Previous post iiko Program - a comprehensive solution to catering problems

R-Keeper is the most popular restaurant automation software with a wide range of features. It is used by thousands of restaurateurs in different countries. Even the 2014 Olympics in Sochi were served by restaurateurs with the help of this program. In St. Petersburg, the R-Keeper program can be purchased not from dealers, but from the branch of developers - in the company USES SPb, which is located on Moskovsky Prospekt.

I've been working with this program for 4 years, I'm satisfied with everything. Simple and easy to use and at the same time contains many useful functions. There are no problems in reporting either, you can find any information of interest quickly and easily. Modifiers greatly simplify the work of waiters, which can be divided into groups and use your own individual group of modifiers for any dish.

A software package that few people understand: truth and fiction

Today, more than 24,000 users from Russia and countries near and far abroad work with the restaurant automation system R-Keeper v6 and v7. Its interface and functionality are well known to many of those who work in the restaurant business at all its levels - waiters, cashiers, accountants, managers and managers. In fact, R-Keeper has already become the standard for Russian catering establishments, and newly opened establishments do not experiment with new systems in order to take advantage of the experience gained by other restaurateurs and not retrain staff.

Live like life

But managers of restaurants and cafes choose R-Keeper not only out of habit and for reasons of "I want to be like them." Since the beginning of the 90s, when the first versions of the program were created and implemented, UCS, the developer of the system, listens to the direct users of RKeeper in everything. The program is supplemented with functions and changes as required by the owners of enterprises. A very important role in the “discovery” of the system was played by the Rosinter corporation, which automated restaurants with its help more than 10 years ago. As a result, R-Keeper has grown along with its users, who have stepped on all the necessary rakes of Russian business and legislation, and is now "sharpened" for the needs of a Russian catering company of various formats - from a corporate canteen and a small cafe to a multi-room restaurant and fast food.

And now it is enough for any R-Keeper user to formulate a clear requirement and set a task for the developers in order to get some necessary new function - quickly and free of charge. But to find such a task, you need to try hard, because the current functionality of the system is more than enough for comprehensive restaurant accounting.

What it is

When it comes to the automation of an institution, it is more correct to talk not about a program, but about a system or a software and hardware complex. It is easier and more profitable for owners of establishments to buy not software, but a set of software and equipment assembled taking into account their needs - computer hardware and special trading equipment. They are installed and adjusted in one step, so that the enterprise is automated on a turnkey basis. After implementation, it can be opened and work in full force.

Consultations on the selection of the necessary support and equipment are carried out by our specialists at the beginning of the project. A certain configuration is drawn up, and then we supply everything necessary and further service and repair the equipment.

Self-assembly tablecloth

One of the most attractive features of R-Keeper for a restaurant or cafe owner is the ease of implementation and modification. As automators, we can say that we don't like projects that require lightning-fast deployment of the system the night before a restaurant or bar opens. But they happen, and it is possible to realize them.

In a few hours, we are able to deliver, assemble and set up the system, so that tomorrow the cash registers will work, and accounting will go on its own. But such emergency cases are rare, but contacting us 3-4 days before the opening is almost the rule. Unlike other systems also used on the market, R-Keeper does not require many days of debugging, configuration and testing. The restaurant will work, and the system will be brought to mind when you already receive money.

Just as quickly and easily, the system is modified and supplemented with new hardware and software functions when you need to open summer playground or organize accounting for draft drinks. The terminal is successfully used to automate such points.

And if you plan everything a little bit in advance, a couple of months in advance, and don’t forget about automation for painting chairs and selecting floor lamps, then you can not only have time to buy the R-Keeper system, do everything “from and to” by the opening, but also train the staff .

One in four persons

The software part of the R-Keeper system through the eyes of users consists of several separate programs designed for the main actors of a typical catering enterprise. The modules “Waiter”, “Bartender”, “Cashier” and “Manager” are designed for certain powers and involve the performance of regulated operations: placing an order, entering a menu, depositing money into the cashier, viewing reports, etc. Registration and “identification” of an employee takes place in system using personal magnetic cards. Each action requires authorization.

Waiter

The “Waiter” module is installed on the waiter's terminal (or a PDA that replaces a paper notebook). It allows you to create an order and send it to the kitchen, print out a preliminary invoice for the client, cancel dishes and drinks (if the manager gives him permission to do this), make an additional order, etc. fraud with the bill, tables and refusals of dishes. The waiter has the right to open the table only in his own name, which excludes the possibility of accidental errors.

Cashier

The cashier registers bartenders and waiters at the beginning of the working day and pays their bills. He receives money from the waiter, which is given to him by the client, and breaks through the fiscal check. The cashier chooses the method of payment for the order (cash, credit cards or another payment) or combines several types in one payment at once. Until the check is broken, the order will “hang” in the system, and the working day cannot be closed. At the moment of completion of the operation, the warehouses are automatically written off the amount of products that was used for the preparation of dishes according to the calculation cards.

Bartender

The bartender serving people at the counter combines the functions of a waiter and a cashier. He works with the order terminal and cash drawer and has the right to close the account. The bartender differs from the cashier in that he can only work with his own accounts - their full table is not available to the bartender.

Manager

Depending on the level of authority, there can be several managers: hall manager, office manager and administrator. They use the same module but have access to a different number of features. The administrator has the widest opportunities, the role of which is usually performed by the owner or manager of the restaurant. He controls all the work of the restaurant, can change any parameters of the system and transfer part of his responsibility to "junior" managers.

Their responsibilities include filling in and changing all the working dictionaries of the restaurant (menu, staff list, etc.), performing failures, closing the cash register and making reports.

A detailed description of the capabilities of the R-Keeper system manager is contained in the 500-page "Manager's Guide", a textbook that explains in detail, clearly and clearly how to work with the complex in order to use its functionality to the maximum.

Beware thieves!

No matter how useful an automation system is for streamlining accounting and speeding up service in a restaurant, its main task is to combat theft and abuse of staff. This is the main problem for business owners. In principle, it is impossible to reduce it to zero - do not believe such promises - but it is within its power to turn 40-50 percent of the loss into ten. The schemes of work of employees are set so rigidly that in order to deceive, one will have to enter into complex agreements and do a lot of manipulations and calculations. At the same time, many suspicious connections are easy to trace in the reports provided by the system - for example, the manager can see that any of the hall managers and waiters often cancel in a pair. The combination of these measures - a clearly defined sequence of actions and a reporting system - will protect the owner's income from more attempts.

There will be a council

The reports provided by the system are sufficient and even (as practice shows) redundant for typical restaurants and cafes. They provide information to managers, accountants and management at different levels of access. With their help, you can draw conclusions about the revenue (total and by days, hours, tables, waiters, dishes and categories of dishes) and sales; see how bonuses and discounts are being used, check for refusals and make sure that nothing suspicious happened during the day. Advanced managers can enjoy the benefits of OLAP reports, and accountants can enjoy the opportunity to upload data to 1C.

Having learned to manage this information, you can lead the institution with brilliance. However, the reports themselves in all their diversity do not eliminate the need to think and draw conclusions. Their task is to collect data for you and display it in a form that is easy to view, and some leaders are looking for actions from reports that the creators of artificial intelligence have been struggling with for decades. To, for example, after the closing of the working day, receive a message from the system: “Well, everything is going well. If you replace pike perch with sea bass, fire the waiter Ivanov, and increase manager Petrov’s salary by $105.8, everything will be even better.” Alas, while the program cannot do this. If you need to receive data in this form, you will have to hire a live analyst who will “digest” the numbers and facts issued by the system.

Joking aside, any desired report format that R-Keeper lacks can be created at your request for a small cost. It is enough to inform the developers about it and clearly describe the task.

Hand on the pulse

In addition to reports that provide information about the affairs of the restaurant after the close of the day, R-Keeper allows you to monitor the operation of the enterprise in real time. To do this, a small application "Monitor" is connected to the main system. With its help, on the manager's computer, you can receive information about the lists of orders and checks at the current moment (with the ability to view any item) and the balance for paid and unclosed sets. It is especially pleasant to use this application from home (remote access via the Internet is a good solution for the owner who monitors work from another city, country, or at least a country cottage). You press the information update button - another check is closed, the revenue has increased, you press it again - again an increase in the total amount. Good.

Reliability & Co.

And finally, R-Keeper is known in the market for its reliability. A fancy system with a bunch of features is of little use if its stability is in question. Catering business does not tolerate downtime, so the system should be as resistant to failures as possible - do not “hang”, do not “fall”, do not lose data. R-Keeper has several levels of protection, which guarantees the safety of valuable information. The program is tolerant of user errors, which will not be able to cause serious harm to it by random actions. In many ways, the degree of satisfaction with the operation of the system depends on reliability, a guarantee of uninterrupted operation.

A few words about myself

And it also depends on how lively and quickly the automation company that implemented your system answers questions and responds to work-related challenges. In this sense, we have something to attract customers - a round-the-clock customer service that promptly resolves all issues related to the operation of the system. Priority in service is given to customers who have concluded a subscription service agreement with us. We “resolve” any of their problems within 4 hours.

And other establishments of this type. We will talk about one of them in this article. R-Keeper - what it is and how it works, as well as what functions this system performs, you can learn from this article. We note right away that this automation method is in incredibly high demand, as it saves quite a lot of money, and forces too.

R-Keeper program: general provisions

To be more precise, the main purpose of the system is to automate as much as possible, that is, hotels, cafes, restaurants, and so on. Although, as practice shows, similar software is used for other purposes. R-Keeper is suitable for both single and network type establishments. The system has many tools at its disposal that allow you to manage not only the establishment, but also the warehouse, as well as production. But, in addition to this, the program contains a lot of innovative solutions that allow you to more competently organize personnel management. Distinctive feature systems is something that requires only minimal maintenance, therefore, for R-Keeper, the instructions are quite simple, and it does not take long to figure it out. It should also be noted that the utility is suitable for use in institutions, regardless of their size and type, which is extremely important.

R-Keeper system - what is it and how does it work?

For stable operation of the system, several conditions must be met. This is the provision of modern computer equipment, a cable network through which information on a restaurant or cafe will be transmitted. As for the complete software, this includes several of the following modules: for waiters, cashiers, managers and the system. In addition, the discount system (personalized) is also included here. You also need to pay attention to the fact that for the effective use of R-Keeper, staff training is simply necessary. The same applies to the adjustment of the system, which must be performed by a specialist. I would like to note that since its foundation, which was back in 1992, the program has only been improved, and today every manager of a restaurant or cafe knows what "Erkeper" is. And now let's move on to the next paragraph, in which we will talk about the capabilities of the system.

Guest Loyalty Management Solutions

So, as noted above, since its inception, the system has only evolved, and today there is a whole host of innovative solutions that allow guests of your restaurant or hotel to feel cozy and comfortable. The presence of R-Keeper 6 allows you to organize an established delivery service. In addition, it will be very useful for customers to be able to monitor the work of the restaurant. But that's not all, as the program provides for automatic reservation of tables in the hall and even an intelligent system for tracking the cash register, which captures the most important events. Regular customers of your establishment can get their own virtual card, which provides a discount on the order, the ability to send an SMS message to the waiter, etc. Of course, all this is convenient, especially considering that this kind of software does not require any special maintenance, does not considering periodic updates.

Cash register and manager level of automation

So, let's talk about how to achieve the most effective results for the institution. It's about automation. The operational method, also known as the cash method, ensures the formation of a sales database as much as possible, and also automates the actual sales process. As for the restaurant office, that is, the managerial level, the main task of this module is to form various directories, to set up access levels and cash levels. It also includes the development of various marketing systems. As for the organization of accounting in the warehouse, for this the R-Keeper system uses a program called StoreHouse. The utility is fully compatible with 1C, which makes the work even more comfortable and fast.

About the possibilities of the service

As noted above, "Erkeeper" is a fairly multifunctional application. Let's see what opportunities both customers and staff get. Firstly, it is almost 100% automation of the work of the cashier, bartender, as well as the availability of an electronic menu for guests of the establishment, using the iPad. There are also systems for pouring beer at tables, reserving seats. Secondly, this is “smart” video surveillance, about which we have already said a few words. A rather important function can be considered the staff of the institution. If necessary, you can turn on the control systems for billiards, bowling, etc. Of course, the capabilities of Erkeper are not limited to this, and listing all the strengths will take too much time. So let's go further.

How to buy the program?

If you still decide to automate your restaurant or bar, then be aware that the program is paid, and you can only purchase it from an authorized dealer. Currently, it is about 90 cities across the territory of the Russian Federation. Therefore, you need to find a UCS provider, preferably in your city or the nearest city. Before buying, pay attention to the availability of all licenses and permits, as lately there are very often scammers who offer to install unofficial versions. Such software is not updated and will soon stop working altogether. In order not to become a victim of scammers, you need to contact the developer directly or official dealers. Be careful and pay attention to the presence of a package of documents, as well as the guarantees that you receive on the "Erkeeper". Wizards must complete the complete setup and connection of the system. All you have to do is send your staff to R-Keeper courses and get to work.

Specifications

Of course, it is extremely important to know what exactly you are buying. After all, sometimes it happens that the acquisition is completely useless. Let's look at the technical parameters of the Erkeeper service. The first thing to say is that all modules work on platforms with a 32-bit system. As for the operating system, it can be Windows or Linux. Another important point is that all drivers are updated automatically from the station, the same applies to the main program. You don't have to worry about your data being lost as it is stored on an encrypted SQL server. Synchronization of directories is automatic, there is a function of delayed synchronization. Network protocols such as TCP/IP are supported. If there is a disconnection, then everything will automatically resume, you do not need to do anything.

What do you need to know?

It is impossible not to say that the system has a lot of compatible interfaces. For example, 1C: Accounting of the seventh and eighth versions, as well as the Restorun booking system, etc. Without fail, there are special monitors for the kitchen and devices that allow you to call the waiter at any time. Of course, all this is not only comfort, but also service improvement. There is practically no need to do anything, the system will automatically calculate the amount of the order and issue a receipt. We have already dealt with R-Keeper, what it is and what the system is for, you should have understood. Of course, we can not say about the weaknesses. Firstly, it is dependence on uninterrupted power supply and the Internet. If you provide all this, then you can be sure that the "Erkeper" will not let you down at the most crucial moment. Since all important information is stored in the cloud, you can not worry about safety - everything is securely protected.

Conclusion

I would like to sum up some of the above. As you may have noticed, the system works on a wide variety of cash registers. This is the station of the cashier, waiter, bartender and, if necessary, the manager. The functionality of each of them differs in the same way as the main purpose. As a rule, all of them are combined into a local network, which allows you to instantly exchange important information, serve customers as quickly as possible and avoid mistakes. Well, that's practically all that can be said about R-Keeper. What it is, we figured out how it works - too. In any case, it is worth installing the program once - and you will understand that it has become much easier to work. The same applies to staff. Your employees will work exactly as long as necessary, and not deal with recalculations at the end of the work shift, because the system will calculate everything for you.